Privacy policy
Last updated 13 November 2026
RentalFleetBook is a trading name of Bulat Pty Ltd (ABN 67 635 243 382) ("we", "us"). This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who this covers
Rental companies that subscribe to RentalFleetBook ("customers") and their staff, and the information customers store about their own hirers and drivers. For hirer and driver information, the rental company decides what is collected and why. We store and process it on their behalf.
What we collect
- Account details: name, email, phone, company name, ABN and address.
- Billing details: subscription and invoice history. Card payments are handled by Stripe, and we never see or store full card numbers.
- Information customers add: vehicles, hires, hirer contact details, driver licence details and photos, signed agreements, inspection photos, fines, tolls, invoices and GPS data for their vehicles.
- Technical data: log-in times, device and browser information, and error logs.
How we use it
To provide and support the service, bill subscriptions, keep the service secure, meet legal obligations, and contact customers about their account. We do not sell personal information or use it for advertising.
Who we share it with
Service providers that run parts of the service, only as needed: hosting and database (Supabase, Sydney region; Vercel), payments (Stripe), email and SMS delivery, accounting connections the customer enables (e.g. Xero), and document reading. Some providers may process data outside Australia under appropriate safeguards. We may also disclose information where required by law.
Storage and security
Data is encrypted in transit and at rest, access is limited by role, documents are private to each company, and we keep daily and weekly backups. We keep data while the account is active and for a reasonable period afterwards, unless the customer asks us to delete it sooner, subject to legal requirements.
Access, correction and complaints
You can ask to access or correct your personal information, or make a privacy complaint, by contacting us at the details below. Hirers should first contact the rental company that holds their information. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Bulat Pty Ltd, Melbourne, Victoria · Phone +61 448 019 043 · www.rentalfleetbook.com